Delivery & Returns
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All orders Received before 2PM will be processed the same day and tracking number provided the same day also, any orders before 5PM will also be processed the same day also and tracking number provided the same day but all orders before 5PM will be dispatched the next day. (EXCLUDES WEEKENDS & BANK HOLIDAYS)
It's important to note that once you've paid for the order you will receive the status "Payment Received". In some instances orders may not be marked as 'Shipped' straight away however please be rest assured that they're in the process of being 'Shipped' or have already been 'Shipped' without the status being updated.
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Delivery & Charges
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Standard orders are sent by Royal Mail delivery service and as such you should usually receive your order within 3-4 working days. At certain times of year your order may take a little longer and we ask that you wait 5 working days before contacting us. (This will be second class signed for)
"Royal Mail - 1st Class Signed For" option when placing your order and we recommend that you also use this option for orders over high value goods.
Items sent by 1st Class Signed For will require a signature on receipt, so please ensure that someone will be available to take the order.
European counteries are sent by EU International Shipping, and you should receive your order within 7 working days. At certain times of the year your order may take a little longer and we ask that you wait 14 working days before contacting us. The cost for orders £9.99
World Wide Shipping can be sent by "Worldwide Shipping" and you should receive your order within 7 working days. At certain times of year your order may take a little longer and we ask that you wait 14 working days before contacting us. The cost for orders is £9.99
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Returns
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RDA'S/PODS/MODS (BOX MODS)
Please use the contact form as your first option and we will advice you with the necessary return process.
Returns are accepted on the condition of non-dripped TANKS & RDA'S due to hygiene reasons within 14 days
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When returning an item, it is the customers responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required.
Once received we aim to deal with all returns within 24 hours (excluding weekends and Bank Holidays) and will contact you by email if further information is required.
If items are returned and confirmed as being faulty, we will refund reasonable postage costs, however we will not refund postage for items sent back for exchange or refund which have been bought in error.
If you decide you do not want an item, it can be returned for refund - excluding the initial postage costs incurred by us for dispatch.
Important: Please remember to include a note with your order number, contact details and full details of the fault with any return.
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Batteries
These products are intended for advanced users who have an understanding of ohms law and regulated or non-regulated devices
refunds will only be issued on non-used un-opened items please contact us via contact form and we will be glad to help
All the products include a seller warranty, do not cover items that have been used, abused, scratched, burned and , or damaged in any way. In the unlikely event that your product is faulty, or has quality/cosmetic damage in anyway, you must contact us ASAP within 14 Days of receipt.
we will only issue refund if a replacement is not possible.
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Caution !
Misusing or mishandling lithium-ion batteries can pose a SERIOUS RISK of personal injury or property damage. They are not meant to be used outside of a protected battery pack. Never exceed the battery’s current rating and keep the plastic wrap and top insulating ring in perfect condition.
Testing batteries at their limits is dangerous and should never, ever, be attempted by anyone who has not thoroughly studied the dangers involved, understands the risks, has the proper equipment, and takes all appropriate safety precautions.
Batteries are pre-charged but not fully charged by the manufacturer to storage voltage 3.60-3.80V
please don't force these batteries into your device if you think they don't fit please gently try to fit them in and if there is still help required please contact us
Fully charge the batteries before first use.
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